I would like to take this opportunity to highly commend the team at ASEA Power Systems. The company's products and after sales service are exceptional.
ASEA Power Systems were contracted to supply a 72Kva converter system with integrated seamless power transfer. To accomplish this they manufactured two wall hugger 36Kva units that were spilt into a master and slave. The seamless power transfer is flawless and has worked with out a hitch since taking delivery. We are now able to transfer from ship to ship, ship to shore or shore to ship without compromising power during change over. The system is very simple to operate and fully programmable, in the event we loose shore power a generator auto starts and restores power faster than some-one can check a shore breaker.
ASEA is pro-active in their after sales service and has improved and upgraded software with out prompting. Technical support and customer service has been unsurpassed. I personally recommend ASEA systems if you want a company that manufactures excellent equipment and stands by it in support and service.
ASEA power converters have been integrated as part of our Vessel Power Management System on our three most recent custom yachts. We consider the system the most technologically advanced, reliable, feature packed system of its kind ever installed on yachts this size.
I am pleased to inform you of our complete satisfaction with your products and service. I do not often experience the high level of support your company provides. Your response to our custom requirements during development of our advanced system was outstanding.Our specialized software and hardware requests were accomplished without concern.
The support to our customers after delivery has also been excellent. Any customer concerns have been dealt with promptly and it is comforting to know they are looked after so well. I am confident our vessel's shore power systems will be one of the key features come resale time.
I thank everyone at ASEA for their genuine commitment to providing reliable power conditioners with after sales service that I have not experienced elsewhere.
Electrical Engineering Leadhand
Crescent Custom Yachts Inc.
Thank you & congratulations on putting together the first user friendly, reliable Shore Power conversion units & system for the yachting industry. I am currently the engineer of a 115' Motoryacht & have used many varied power conversion units, this is the first time I have used these units.
Apart from the ease of operating the units, the reliability has been great as well as the lack of headaches when pulling into the "out of the way" ports & not having to worry about what form of power is available, I have supplied the vessel with all kinds of power combinations & the units never falter.
Also many thanks go to the team at ASEA for the continuing improvement & updating of the systems whilst keeping me informed & updated to the changes as well as the untiring technical support at anytime that has been required, even the trivial questions on my behalf.
Thank you for such a great product & I will certainly be encouraging future owners, captains, fellow engineers & builders to be using the ASEA system.
MCA Reg III/2 Engineer
On behalf of our Chief Engineer and myself, I'd like to express our appreciation to you and your team for the competent and professional manner in which you've handles the installation and subsequent servicing of our ASEA frequency converters.
The continual software upgrades you've installed for us have ensured our system remains ‘state of the art,' and continues to provide faultless performance regardless of the unpredictable nature of marina shore power.
Our owner will shortly be commissioning a larger yacht, and I can assure you that the power management system we install will be ASEA. Thanks again for all your help.
Darryl Chalmers, Master
The Yacht Report; Issue 55, October 2003.
I have some experience of ASEA power systems and cannot praise the equipment highly enough; the technical support is outstanding. The staff bend over backwards to help the engineers. The equipment is top of the line. In my opinion it puts other companies to shame, both in capabilities, user-friendliness, size and flexibility.
Scotty Angelo, Engineer
MY Bella Dawn
Benetti Service would like to take this opportunity to show our appreciation for the continuous support we receive from your company. We have repeatedly been impressed with the level of commitment provided to Benetti, the owners, captains, and crew with regard to customer service. ASEA Power has shown several instances that they stand behind their product, and are ready to assist with any problems vessels may encounter. It is truly a pleasure to coordinate service assistance for Benettis' fleet, along with support personnel of ASEA Power. This industry demands the highest level of service and support. ASEA continues to meet, and often exceed those demands. Thank you kindly for all of your efforts!
William W. Leonard
Benetti Service USA
The first time I heard about the shore power converters ASEA was more than three years ago during the built of this yacht and honestly I though why the shipyard decided to go for one of these systems and not for a better-known brand.
After some time working with the ASEA converters I can tell you that the shipyard took the right decision in installing these converters onboard.
They are very efficient and reliable and the customer service is excellent. If I had a question, I received an instant response from the company or authorized service.
Even if parts were required, we received them in almost no time. I'm very happy in having ASEA converters on board and with the worldwide service.
All the best,